We are Broadcast Music, Inc. (BMI), a global leader in music rights management. Championing the songwriter, composers & music publishers, BMI collects license fees from businesses that use music and distributes those fees as royalties. Headquartered in New York but with our largest office proudly set in the in the heart of Music City in Nashville along Music Row, BMI has established a rich history in the music industry and are proud to have many long-term loyal team members. We strive to have a collaborative environment with team members who are committed to our mission - "To be the leading Performing Rights Organization in the United States and most trusted and respected copyright company in the world." Come join our winning team!


POSITION SUMMARY:  The collections representative position is accountable for collecting the maximum amount of overdue fees from customers according to the terms of each music performance agreement.  The position also requires the collector to foster customer relations and facilitate fee-dispute resolution.  This requires interaction with licensing, accounting and audit representatives to resolve outstanding issues.  Collection is performed via the use of dialer, preview/predictive, for customer contact and sending dunning letters some of which must be customized.
 
 
FUNCTIONS OF THE JOB

Essential Functions:
 

• Make and record collection telephone calls.
• Review and advance delinquent accounts by moving them in the collection dunning cycle.
• Research and reconcile financial disputes.
• Respond to customer inquiries.
• Notify licensing of sales opportunity and other changes in music use when alerted to such changes through customer contact.
• Prepare write-off and refund requests.  
• Arrange payment plans.
• Secure outstanding reports.
• Obtain past due invoices and other documents necessary in the customer service/collections process.
• Assist supervisor and upper management with projects, as required.
• Other duties, as assigned.

 
 
POSITION QUALIFICATION REQUIREMENTS
 
Education:  Bachelor’s Degree preferred.
 
Experience:  Minimum 3-5 years collection experience; experience with an automated telephone dialing system; experience in Word, Excel and Access.
 
Skills and Abilities: This may be representative but not all inclusive of those commonly associated with this position.
 
 

• Standard collections practices
• Ability to use and understand call center technology
• Ability to work independently and in a group
• Proficiency in  Microsoft Word, Access and Excel
• Working knowledge of computerized A/R systems (Oracle) and computerized CRM (Salesforce)
• Good interpersonal skills
• Ability to pay close attention to detail
• Must be able to communicate effectively, written and verbally

 
Machines, Tools, Equipment and Work Aids: which may be representative but not all inclusive of those commonly associated with this position.
 
Personal computer and associated software. Normal office equipment.
 
License(s)/Certifications Required: None.